Quality Customer Service Skills
Learn customer service basics including the skills, attitude, and technical knowledge you need to become a professional customer service representative.
This free online course is for those who are interested in learning to become customer service representatives or are seeking to improve their skills. This customer service certification will teach you the important skills you need to learn and practice to become excellent at customer service. You will learn how to develop the right attitudes toward relating with customers, the general dos and don?ts and importance of making a good impression.
What You Will Learn In This Free Course
Introduction to Customer Service
This module will begin by examining the revolution of quality customer service and how it has been influenced by social media. You will learn the pertinent skills for customer service and as the ‘face’ of the business, you will also learn the guidelines for dressing professionally.
Course assessment
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