Sure, I know how to talk to people!
|
Enhance your communication skills and build rapport effectively in community settings with this free course on leadership and decision-making in policing. Learn a psychological model to understand and identify interpersonal behaviors, avoid maladaptive responses, and plan effective responses. Reflect on recent situations for improved outcomes.
This free course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community. This particular session focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings. It introduces a psychological model which is a useful way to think about how to develop rapport, and allows you to plan for, and reflect on, your everyday interactions in order to build rapport effectively. It focuses on conversations that might be considered ‘difficult’, and encourages effective listening and effective diagnosis of interpersonal behaviour.
Course learning outcomes
After studying this course, you should be able to:
Understand the principles of a psychological model about rapport
Identify interpersonal behaviours using the model
Avoid maladaptive responses using the model
Plan an interpersonal response to a particular situation based on the model
Reflect on a situation experienced recently.
User Reviews
Be the first to review “Sure, I know how to talk to people!”
You must be logged in to post a review.
There are no reviews yet.