Technology in Customer Relationship Management
Get grounded in CRM and understand how the Internet has changed how companies manage their customer relationships. No registration or subscription fees charged.
With the advent of modern technology and the advancement of the Internet, customer relationship management (CRM) has been streamlined into many CRM processes. These processes have led to improved capture and understanding of customers’ needs. This course will give you a quick insight into how Internet-based CRM operates, including its strategies and components. You will also be shown how businesses can implement global CRM (GCRM) successfully.
What You Will Learn In This Free Course
Electronic Customer Relationship Management
This module, Electronic Customer Relationship Management, discusses the structure and strategies of electronic customer relationship management, including the key modules of eCRM.
Implementation of CRM
In this module, Implementation of CRM, you will learn about how customer relationship management (CRM) is implemented in contact centres and on a global market, including how cultural diversity impacts CRM implementation.
Course assessment
User Reviews
Be the first to review “Technology in Customer Relationship Management”
You must be logged in to post a review.
There are no reviews yet.