Understanding operations management
Learn the fundamentals of operations management with this free course. Understand the roles of operations managers and the importance of suppliers and customers. Enhance your knowledge of organizational processes and their interfaces. Start today!
Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.
Course learning outcomes
After studying this course, you should be able to:
Define ‘operations’ and ‘operations management’
Identify the roles and responsibilities of operations managers in different organisational contexts
Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
Identify operational and administrative processes
Describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.