Understanding User Needs
Learn how to design effective interactive systems by understanding the needs and capabilities of users. This UX course covers qualitative research methods, including interviews, observations, and affinity walls. Gain valuable experience and learn best practices in user needs assessments. Join the User Experience (UX) Research and Design specialization on Coursera.
Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
Learners will be introduced to numerous techniques to gather data from and about users.
This course is part of the User Experience (UX) Research and Design specialization offered on Coursera.
What you’ll learn:
Find out what user needs assessments are, what qualitative research is, and how the two are related.
Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology
includes knowledge of semi-structured interviews, in-situ observation, and affinity walls.
Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls.
Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.
What you will learn
Lesson 1: Introduction and Qualitative Research Overview
Lesson 2: Interview Protocols
Lesson 3: Interviews, Observation, and Data Extraction
Lesson 4: Affinity Walls and Analysis
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