Working with Customers and Teams

0
Certificate

Paid

Language

Level

Intermediate

Access

Free

Last updated on February 15, 2025 3:19 am

Learn effective teamwork, how to deal with people and ensure great customer service and the importance of feedback with this free online course.

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Dealing with various kinds of people in various settings forms part of most lines of work, but not more so than in Business Administration. This free online course covers the essential elements of dealing with customers and teams within the business environment, how to make the most of these professional relationships and how to build and sustain an efficient and effective work environment in order to optimize productivity.

What You Will Learn In This Free Course

  • Discuss the purpose and procedures f…
  • Explain the procedures for the dispo…
  • Describe the contribution of individ…
  • Describe different team types and th…
  • Discuss the purpose and procedures for keeping waste to a minimum in a business environment
  • Explain the procedures for the disposal of hazardous materials
  • Describe the contribution of individuals within a team and the use of feedback on objectives in a team
  • Describe different team types and their contributions
  • Explain how to support sustainability in an organization
  • Describe responsibilities as a manager and as an individual for achieving the company goals
  • Define the meaning of external customers
  • Explain the types of products and services relevant to external customers
  • Discuss how to deliver customer service that meets or exceeds external customer expectations
  • Working in a Business Environment

    This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

    Deliver and Evaluate Customer Service

    This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

    Course assessment

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      Working with Customers and Teams
      Working with Customers and Teams
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