Communications Skills

Description

This course is part of the Success Skills and Self-improvement Specialization!

Professional communication can often feel like its own language, with specific rules and best practices for different situations. Without a thorough understanding of communication in the workplace, a productive work life can seem just out of your grasp.

Effective communication is the key to your professional success. In this course, participants will learn what, when, and how to communicate information across business organizations as well as tips for personal communications. They will learn communication principles and techniques that will help them to clearly articulate their ideas, engage their audiences, and negotiate terms.

Communication is a two-way street. In this course, participants should be ready for thoughtful instruction and to jump in and begin practicing their skills. Each week includes coaching, short assessments, and interactive exercises about real world scenarios to teach communication solutions for the workplace.

What you’ll learn

Understand the elements that characterize effective communication.

Understand the variability in modes of communication depending on direction of communication, dealing with authority, parties being addressed, etc.

Understand advantages and limitations of various communication methods.

Acquire skills for communicating with supervisors and colleagues in a variety of contexts and media, including email etiquette.

Understand how to craft messages differently for different audiences.