Foundation Customer Experience Masterclass
This introductory course empowers novices in the field of Customer or Employee Experience. Gain foundational knowledge and confidence to transform experiences through service design methods. Join us in making the world a kinder and simpler place.
What you’ll learn
- Understand what customer experience is
- Understand what employee experience is
- Understand the business eco-system and what all the parts are
- Understand where to start when you want to transform your customer or employee experience
This course is an introduction to understanding the customer and employee experience. It is simplistic but powerful in how it defines the concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.
After watching this masterclass, I want you to feel more confident and more courageous to take part in conversations about customer and employee experiences. I want you to have the foundational knowledge to know when and where to ask for help and which steps to take to get closer to activating a remarkable experience for your brand.
Help me to make the world a kinder, more understanding and a little simpler place by applying specific service design methods.
Who this course is for:
- Novices starting a career as a Customer or Employee Experience practitioner
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