How to Create an Effective CX Strategy – Online CX Course
Learn how to design effective customer experience strategies that will help your business thrive in this online course.
Who is the course for?
This course is for professionals looking to progress their career and further their understanding of customer experience and customer success strategies, including:
early-stage or aspiring customer success and experience management professionals
early career professionals looking for a CRM consultant role
business development and sales professionals
product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.
What topics will you cover?
Journey maps and CX blueprints
Setting targets
Process design
CX strategy
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