MS Dynamics 365 Customer Engagement – Microsoft 365 Course

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Language

Level

Beginner

Certificate

Paid

Access

Free

Last updated on May 27, 2024 7:23 pm

Learn how to increase customer loyalty and improve retention with customer relationship management in MS Dynamics 365 with this online course from CloudSwyft Global Systems, Inc.

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Who is the course for?

This course will enable sales managers, professionals, telesales workers and customer support staff to make the most of the features within Microsoft 365 and employ effective sales strategies. Get on your way to success and smashing sales targets through customer engagement.

If you want to further your knowledge, you may also be interested in these courses, from the same provider:

Microsoft Dynamics 365 Fundamentals

Dynamics 365: Using Power Platform Applications

Dynamics 365: Working with Power Platform Automation

Dynamics 365: Implementing Power Platform Integrations

Dynamics 365: Testing and Deploying Power Platform Applications

What topics will you cover?

Sales Overview

Configuring Sales

Managing Customers

Working With Opportunities

Embedded Intelligence

Playbooks

Integrated Sales Tools

Order Processing and Managing Product Catalogues

Create and Manage Quotes

Create and Manage Orders and Invoices

Sales Analytics and Insights

Power BI and AI for Sales

What will you achieve?

By the end of the course, you‘ll be able to…

Identifed common sales scenarios

Configured sales cycle and product catalog

Performed installations and configuration of sales application

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    MS Dynamics 365 Customer Engagement – Microsoft 365 Course
    MS Dynamics 365 Customer Engagement – Microsoft 365 Course
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