How to Give Feedback without Giving Offence
Learn to deliver effective feedback and appraisals that are free from assumptions and misunderstandings. This course teaches you how to communicate clearly and be understood the first time, using evidence-based observations and the power of metaphor. Suitable for leaders, educators, and anyone seeking to improve their communication skills. Take this course to enhance your ability to support others’ development and challenge your own assumptions. With regular practice, you can eliminate wasted time and ensure quality communication for a better quality of life.
What you’ll learn
- Deliver constructive feedback free from assumptions and misunderstanding
- Be understood the first time every time
- Support observations with the sense data of what you have seen and heard, thought and felt and inferred
- Express yourself using our Primary Processing Language which is metaphor
- Ask simple questions such as “like what” to help others communicate free from the use of vague and fuzzy concept words like “good” or “alright”
- Explore your own thought processes which support your ability to deliver feedback at your best
- Develop other people’s ability to learn at their best
- Challenge your own assumptions to learn and grow
- This course is about delivering feedback and appraisals which are free from the misunderstanding which arises from making assumptions about what is said.
- When feedback is supported by the evidence of what you have seen and heard and how it made you think and feel then the recipient is more likely to be able to comprehend and react appropriately.
- We introduce you to the power of metaphor as the best way to express what you see and hear and think and feel.
- Case studies are used so that you can hear the words of good feedback sessions being given and model them to suit your own feedback sessions.
- The course will take 40 minutes to complete followed by regular practice.
- Take this course if your success depends on the performance of others or if people are looking to you for advice and support for their own personal development.
- Suitable for small business owners, corporate or public sector leaders and educators.
- It also has application in personal situations.
- The problem with communication is the illusion that it has taken place. Using this technique you can be certain you will be understood.
- The guiding mantra is – “Quality of Life is Quality of Communication.”
Who this course is for:
- Take this course if other people look to you for advice and support in order to be their best
- Take this course if your success depends on others performing at their best
- Take this course if you want to eliminate the wasted time in your life which is the result of failure to communicate properly the first time
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