Total Quality Management
this course: Learn how quality management contributes to better products and services. Topics include quality definition, needs, pioneers, top management commitment, investments, Porter’s five forces, customer importance, designing quality products, perception and expectations, quality tools, and implementing a management system. Ideal for business students, quality professionals, and entrepreneurs.
What you’ll learn
- Understand the contribution of quality management in making better products and delivering better services
The Total Quality management course will focus on the following topics
-Quality definition
-The concept of needs
-Difference between the quality of a product and the quality of a service
-Quality pioneers
-The importance of top management commitment
-Investments in quality
-Porter five forces
-The importance of customers
-Designing Quality products and services
-Understanding perceptions and expectations
-Using quality tools
-six sigma
-Implementing a quality management system
Who this course is for:
- Business students, Quality professionals, Entrepreneurs
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