Using AI to Improve Customer Experience (CX) – Online AI Course
Learn how you can leverage artificial intelligence to increase customer experience, optimise digital marketing spend and grow your business with this free online course.
Who is the course for?
This course is designed for anyone looking to learn how to leverage artificial intelligence to advance their business or brand.
You do not require any previous knowledge of AI. This course is created primarily for individuals working in strategy, client services, data analysis, and digital marketing.
What topics will you cover?
What AI is, its history, uses, and future applications.
Key AI methods.
How AI can be used to measure the CX and support the end-to-end customer journey.
AI platforms that can optimize the CX.
How to leverage and customize existing AI Technology.
How to create an AI infrastructure in your organization.
What will you achieve?
By the end of the course, you‘ll be able to…
Describe what AI is, its history, uses, and future applications
Describe key AI methods
Describe how AI can be used to measure the CX and support the end-to-end customer journey
Explore AI platforms that can optimize the CX
Explore how to leverage and customize existing AI Technology
Explain how to create an AI infrastructure within your organization
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