Customer Experience Design for Customer Success – Start a CX Career
Created in collaboration with Salesforce, this online course covers everything you need for an introduction into customer experience and success strategies.
If you wish to further your career and understanding of customer experience and customer success strategies, this ExpertTrack will equip you to succeed.
No prior experience is required to succeed in this ExpertTrack. Some prior knowledge of customer relationship management, customer success, or CX design would be beneficial but is not essential.
During the ExpertTrack we’ll be using the Salesforce Trailblazer platform.
This ExpertTrack will help you in better understanding the key stages of creating a positive customer-experience. Specifically, it will improve the skills and enhance the employability of:
early-stage or aspiring customer success and experience management professionals
early career professionals looking for a CRM consultant role
business development and sales professionals
product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.