Essential People & Mindset Skills for Hotels & Hoteliers
this course: Hotelier Excellence™ offers essential ‘3A Mindstyle’ secrets for hoteliers to improve communication, handle pressure, and enhance personal productivity.
What you’ll learn
- People Skills for Hoteliers
- Understanding the guest personality
- How to remain calm under pressure
- Improve Communication with guests
- Improve communication within teams
- Human Dynamics in Hotels – how it impacts
- Finding Win-win solutions
- Personal Productivity
- Respond instead of react
- Handling different guest personalities
- Communication Skills
- Hotel Management
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Excellence & Success are 80% Psychology & 20% Skill
Managing guests and people is stressful and frustrating in any hotel’s buzzing and multicultural environment…especially when you have to welcome guests, generate revenue, manage your teams, look great, feel great, smile, problem solve and a lot more…all at once!
And we also know, too well, how it feels to be on long shifts; constantly under pressure and having to deliver outstanding results.
We’ve been there!
So we’ve put together the essential ‘3A Mindstyle’ secrets to share with you.
The Foundation Module covers all the content for topics covered on the Hotelier Excellence™ onsite and live workshops.
It also includes additional exercises that will have more impact on your 3As and benefit greatly when you practice them regularly with your colleagues in the training.
*Hotelier Excellence™ is owned by and under copyright of Aurora Hospitality Limited, U.K. Plagiarism will lead to legal action.
Who this course is for:
- Hoteliers
- Hotel students
- Catering students
- Hospitality teams
- Hotel teams
- Hotel managers
- Hotel owners
- Hotel Management
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