Risk Management for Medical Office Staff
Learn how to effectively manage risks in a modern medical office. This course covers legal concepts, avoiding potential torts, and maintaining scope of practice. Increase your value and confidence in your medical office team with COVID-19 related information. Ideal for registered nurses, medical office managers, physicians, medical assistants, healthcare risk managers, and receptionists/administrative assistants.
What you’ll learn
- Understand how they can manage numerous risks in the modern office medical practice
- Appreciate the legal concept of respondeat superior .
- Avoid potential torts in their workplace, including assault and battery, false imprisonment and invasion of privacy, and defamation of character
- Maintain their scope of practice, stay within the bounds of the law, and do not inadvertently engage in the “practice of medicine” unless duly licensed
- Actively support the physician’s informed consent efforts with patients.
This course gives you the tools required to excel in today’s rapidly changing medical office. You will master the art of managing risks, avoiding legal landmines, and protecting your medical office from lawsuits. NOTE: Now updated with COVID-19 related information
Increase Your Confidence And Value To Your Medical Office Team
By the end of this course, you will understand your role in minimizing risks.
– Understand tort law and how to avoid accusations of assault and battery, false imprisonment, and invasion of privacy.
– Recognize the importance of staying within your “scope of practice,” patient satisfaction and its role in managing legal risk.
– Comprehend and appreciate the “team approach” in minimizing risk and accusations of malpractice and negligence.
Your role in managing risk in the modern medical office.
Do you know that 53% of medical-related lawsuits are related to outpatient healthcare? The average settlement is about $290,000. However, a vast majority of risk management investment has been on the inpatient, or hospital environment. Statistics indicate physicians that are “liked” by their patients are less likely to be sued. Not too surprisingly, the medical office staff plays a crucial role in the perceptions people have of any particular medical practice.
This course focuses on outpatient risk management. It emphasizes the role of patient satisfaction, regulatory compliance and interpersonal communications play in minimizing legal exposure. A key them is teamwork and its importance in managing risk.
Importantly, the course has been supplemented with information related to working in the COVID-19 environment.
Who this course is for:
- Registered Nurses
- Medical Office Managers
- Physicians
- Medical Assistants
- Healthcare Risk Managers
- Receptionists/Administrative Assistants
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